Terms of the Hidden Glen

The trader at the gate

About Us and These Terms

These terms apply when a consumer uses this website or buys goods from Half Baked CBD. References to “we”, “us” and “our” mean the legal person or business trading as Half Baked CBD.

Please read these terms before ordering. The terms in force when we accept an order form part of that contract. The Privacy Policy, Shipping & Returns Policy and any product-specific instructions shown before checkout also apply.

Nothing in these terms affects rights that cannot lawfully be excluded or restricted.

Who may trade

Who May Use the Shop

We may use reasonable age-verification or fraud-prevention checks. We may refuse or cancel an order where we reasonably believe the purchaser is under 18, information is false, payment is unauthorised, the order is unlawful or the goods are intended for resale without agreement.

What leaves the workshop

Products, Descriptions and Responsible Use

We take reasonable care to describe products, ingredients, size, CBD content, intended use and price accurately. Handmade goods may have small natural variations in colour, scent, texture or appearance. Those variations are not faults where the product remains as described and fit for its ordinary purpose.

• Read the label, ingredient list, directions, warnings and storage instructions before use.
• Do not exceed the stated serving or usage instructions.
• Do not use a product if you are allergic or sensitive to a listed ingredient.
• CBD food products are not intended for anyone under 18 or for vulnerable groups except under medical direction.
• Speak to an appropriate healthcare professional before using CBD if you take medication or have a health concern.
• Stop using the product and seek appropriate advice if you experience an unwanted reaction.

We may correct obvious product-page errors, update packaging, withdraw goods or suspend sales where needed for safety, quality, supplier, legal or regulatory reasons. A material change will not be imposed on an order already accepted without your agreement.

How the bargain is made

Orders and Contract Formation

Reasons we may be unable to accept an order include:

• the product is unavailable or cannot lawfully be supplied;
• we cannot verify age, identity, address or payment;
• the price or description contains an obvious error that a reasonable customer would recognise;
• delivery is not available to the address;
• purchase limits, promotion rules or fraud controls have been exceeded; or
• the order appears intended for commercial resale without prior agreement.

Keep the order confirmation and reference. Contact us promptly if any detail is wrong.

Coin at the counter

Prices, Delivery Charges and Payment

Prices are shown in pounds sterling and include VAT where it is chargeable. Delivery charges, discounts and the final total are shown before you place the order. Optional extras are not added unless you actively select them.

The checkout server recalculates product prices and delivery from its protected catalogue. A price changed inside browser tools, a copied old page or a technical display error does not bind us. Where an error is not obvious and we have already accepted the order, we will honour the accepted price unless the law allows otherwise.

Payment providers may carry out their own security, sanctions, fraud and identity checks under their terms and privacy notices.

Across the heather

Delivery, Delays, Ownership and Risk

Available services, charges and estimates are shown at checkout and explained in the Shipping & Returns Policy. Delivery dates are estimates unless we expressly agree a guaranteed date.

• You are responsible for supplying an accurate, accessible delivery address and any safe information needed by the courier.
• We may contact you where an address appears incomplete or a parcel is returned.
• Risk passes when the goods are delivered to you or a person you nominated, excluding a carrier selected independently by you.
• Ownership passes after we receive full payment and the goods are delivered.
• If a delay caused by events outside our reasonable control is substantial, we will explain the available options, which may include cancellation and refund.

Inspect the parcel reasonably soon after arrival. Report visible transit damage, leakage, missing items or an incorrect item promptly, ideally with the order reference and clear photographs. A reporting request does not remove statutory rights.

Changing your mind

Cancellation and Change-of-Mind Returns

Consumers buying online normally have the right to cancel an eligible order from the time the contract is made until 14 days after the day the goods are delivered. Tell us clearly that you wish to cancel. You then normally have a further 14 days to send the goods back.

Exceptions and deductions

• The cancellation right does not apply to sealed goods unsuitable for return for health or hygiene reasons once the seal has been broken, where the legal exception applies.
• It may not apply to goods made to your specification or clearly personalised.
• We may reduce a refund to reflect loss in value caused by handling beyond what would reasonably be allowed in a shop.
• For a change-of-mind return, you pay the direct return-postage cost unless we offered free returns or the goods are faulty, damaged or incorrect.
• We refund the standard outbound delivery charge, but not any extra paid solely for a premium delivery method above the least expensive standard option offered.

We may withhold the refund until the goods arrive back or you provide evidence of return, whichever occurs first. Refund timing and the return address are explained in the Shipping & Returns Policy.

When something is wrong

Faulty, Damaged, Unsafe, Misdescribed or Incorrect Goods

Goods must meet the legal standards that apply, including being of satisfactory quality, fit for their ordinary or agreed purpose and as described. Your remedies may include rejection and refund, repair, replacement or a price reduction depending on the circumstances and timing.

The change-of-mind exceptions above do not remove rights relating to faulty, unsafe, damaged, misdescribed or incorrectly supplied goods. Contact Send a Raven with the order reference and a clear explanation. Do not dispose of the item unless safety requires it or we agree.

Offers, stock and limits

Promotions, Discount Codes and Availability

• A promotion may have separate terms, dates, product limits or eligibility rules shown with the offer.
• Unless stated otherwise, discount codes cannot be exchanged for cash, applied retrospectively or combined.
• We may correct misuse, duplicate redemptions or technical errors before accepting an order.
• We may end or change a promotion for future orders, but not retrospectively remove a discount from an order already accepted.
• Products remain subject to availability. Adding an item to the basket does not reserve it.

Reasonable household purchase limits may be applied to protect stock, safety or fair access.

The map, marks and machinery

Website Use and Intellectual Property

The site, written copy, illustrations, characters, badges, logos, product photography, layout, code and other original material belong to us or are used with permission. You may browse, print or save reasonable extracts for personal, non-commercial use connected with an order.

You must not:

• copy, scrape, republish, sell or exploit substantial site content without permission;
• misrepresent an affiliation with Half Baked CBD or use our branding to sell unauthorised goods;
• attempt to bypass checkout, price, age, payment, security or access controls;
• introduce malicious code, overwhelm the service or interfere with another visitor;
• submit unlawful, threatening, abusive, infringing or fraudulent material; or
• use product reviews or messages to make unlawful medicinal claims or disclose another person’s private information.

External links are provided for convenience. We do not control third-party content, availability, terms or privacy practices.

Where responsibility rests

Our Responsibility and Liability

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability cannot lawfully be excluded;
• goods that are faulty, unsafe, misdescribed or not fit for purpose; or
• any other liability or statutory consumer right that the law does not permit us to exclude.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses where you bought as a consumer. Nothing prevents you taking reasonable steps to reduce avoidable loss.

Events outside reasonable control may delay performance. We will take reasonable steps to reduce the effect, keep you informed and provide any cancellation or refund right required by law.

Putting things right

Complaints, Changes, Governing Law and Courts

Complaints

Contact us through Send a Raven and include the order reference, the outcome sought and any useful evidence. We will acknowledge and investigate the complaint fairly. If we cannot resolve it, we will provide any alternative dispute-resolution information that the law requires at that time.

Changes to these terms

We may update these terms for future orders when the business, website, products, providers or law changes. The version applying to an order is normally the one presented when that order was placed, unless a change is required by law or you agree otherwise.

Severability and transfer

If a court finds part of these terms unlawful or unenforceable, the remaining terms continue to apply. We may transfer the contract to another organisation only where this does not reduce your rights. You may transfer your rights where the law permits or with our agreement.

Law and jurisdiction

These terms are governed by Scots law. If you live elsewhere in the United Kingdom, you retain any mandatory protections of the law where you live. Proceedings may be brought in the courts of the UK nation where you live, and we may also bring proceedings there.